Help Center

Yes. Every product we sell is sourced through authorised OEM and distributor channels. We do not stock grey-market, refurbished or counterfeit goods. Serial numbers are verifiable directly with the manufacturer.

Absolutely. Click the "GET QUOTE" button on any product page or use the floating WhatsApp button. Our sales team typically responds within 2 business hours with a volume-based quote and lead time.

There is no minimum for standard products. Volume discounts apply from 10 units as shown in the "Price Tiers" section on product detail pages.

Yes. Add all items to your cart and proceed to checkout — all compatible in-stock items will be consolidated into one shipment.

We accept major credit and debit cards (Visa, Mastercard, Amex), bank wire transfer and letter of credit for large orders. Contact us about net-30/60 credit terms if you are an established business.

Invoices can be issued in USD, AED or EUR. Use the currency switcher in the header to browse in your preferred currency. Final settlement can be in any of these currencies by arrangement.

All card transactions are handled by PCI-DSS Level 1 certified payment processors. Open Nest never stores raw card numbers. All connections are encrypted via TLS.

Typically 1–2 days within the UAE, 2–4 days for the GCC and 3–6 days for USA/Europe via DHL Express. See our Delivery Information page for full regional timelines.

We ship to 50+ countries worldwide. If you are unsure, contact us on WhatsApp with your delivery country and we will confirm availability and shipping cost.

You will receive a tracking email as soon as your order is dispatched. You can also track it via Account → Order History. If you placed a guest order, use the tracking number in your dispatch email on the carrier's website.

Unused, sealed items can be returned within 14 days of delivery. See our Returns & Refunds page for full details and how to raise an RMA.

Contact us within 48 hours of delivery with photos/video showing the fault. We will prioritise a replacement or full refund at no cost to you.

Open Nest handles all warranty claims on your behalf. We coordinate with HPE, Dell, Cisco and other manufacturers to arrange replacements or repairs. Typical turnaround is 5–15 business days.

On the login page click "Forgot Password" and enter your email. You'll receive a reset link within a few minutes (check spam if it doesn't arrive).

Yes. A detailed invoice including product descriptions, HS codes, quantities, unit prices and applicable taxes is automatically generated with every order and available in Account → Orders.