Returns & Refunds

To be eligible for a return, items must be:

• In their original, sealed packaging with all accessories included.
• Returned within 14 calendar days of the delivery date.
• Accompanied by the original order number.

The following items are not eligible for return:

• Opened software licences, firmware or digital goods.
• Products modified or damaged after delivery.
• Special-order items (marked "Custom Order" at checkout).
• Products returned more than 14 days after delivery.

1. Email returns@opennest.store or message us on WhatsApp with your order number and reason for return.
2. Our team will respond within 4 business hours with a Return Merchandise Authorisation (RMA) number and return shipping label for qualifying items.
3. Pack the item securely in its original packaging. Write the RMA number on the outside of the box.
4. Drop off the parcel with the designated carrier. Use the tracking number to monitor your return.
5. Once we receive and inspect the item, a full refund will be issued within 3–7 business days.

If you receive a product that is defective or non-functional on first use (DOA), please notify us within 48 hours of delivery. Include photos/video showing the fault. We will arrange a priority replacement or full refund at no cost to you.

All products carry the manufacturer's standard warranty (typically 1–3 years). Open Nest manages the RMA process on your behalf:

• Contact us with the serial number and a description of the issue.
• We'll coordinate directly with the manufacturer and provide a replacement or repair.
• Turnaround time varies by manufacturer but is typically 5–15 business days.